Help center
How can we help?
Most answers are in the documentation and FAQ. Still stuck? Open a ticket and we'll reply within two business days.
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Shopify
Verbena FAQ
Common questions about ratings, badges, menus, filters, translations and updates.
Our support policy
Response time
We reply to every request within two business days (Monday to Friday, excluding public holidays). Critical bugs that stop a store from working are fixed as a priority.
What's included
- Help setting up a theme and using its sections and settings
- Questions about features described in the documentation
- Fixing bugs in our themes
- Theme updates with fixes and improvements
What's not included
- Custom design or code changes
- Problems caused by code edits or third-party apps
- Store setup outside the theme (payments, shipping, domains)
For custom work, we recommend hiring a Shopify Partner (opens in a new tab). Before editing theme code, duplicate your theme so you can always go back.