Help center / New ticket

Open a support ticket

Tell us about your store and what you need help with. We reply within two business days.

Your name

Store URL

Your myshopify.com address or your store's domain.

Theme

How can we help?

What you expected, what happened instead, and the page where it happens.

Screenshots or files (optional)

Up to 5 files, 20 MB each.

Tickets are handled in Zoho Desk. You'll get a confirmation email, and a reply within two business days. Prefer email? Write to contact@sbl-themes.live.

Our support policy

Response time

We reply to every request within two business days (Monday to Friday, excluding public holidays). Critical bugs that stop a store from working are fixed as a priority.

What's included

Help setting up a theme and using its sections and settings
Questions about features described in the documentation
Fixing bugs in our themes
Theme updates with fixes and improvements

What's not included

Custom design or code changes
Problems caused by code edits or third-party apps
Store setup outside the theme (payments, shipping, domains)

For custom work, we recommend hiring a Shopify Partner (opens in a new tab). Before editing theme code, duplicate your theme so you can always go back.